Shipping policy

Our delivery partners are:

  • Royal Mail – Non Tracked or Tracked Large Letter and Small Parcels
  • APC Overnight Couriers – Tracked Next Day Courier 

  • WHERE DO WE DELIVER TO: We deliver our products to the UK and Northern Ireland. The locations listed below are classed as remote or international and will attract additional courier charges.

    • Scottish Highlands & Islands and certain Scottish postcodes classed as remote
    • Northern Ireland, Isle of Man, Isle of Wight & Channel Islands
    • Irish Republic & other EU Countries


    ROYAL MAIL POSTAL DELIVERIES

    We use Royal Mail  standard 1st and 2nd class postal services and Royal Mail Tracked Services. 

    Royal Mail advise the following delivery timescales, however these are not guaranteed.

    • 1st Class Post is usually delivered 1 to 2 working days after posting.
    • 2nd Class post is usually delivered 2 to 4 working days after posting.


    APC COURIER DELIVERIES

    COURIER DELIVERY TIMES: Next Day Tracked Deliveries Whilst the vast majority of deliveries arrive by their target time, please be aware that these are not guaranteed delivery times and occasionally they may arrive later due to circumstances outside of the courier’s control. These include:

    • BAD WEATHER: This includes, but is not limited to snow, ice, floods, fog and storms that are normally reported by local or national media.
    • BAD TRAFFIC: This includes events caused by, but not limited to road closures, accidents, roadworks, civil protests, emergency events, large public events (sports, festivals etc).

  • DELIVERY ADDRESS REQUIREMENTS: 

    • Address Accuracy: It is the responsibility of the ordering customer to ensure the delivery address and contact information is accurate and up to date. If the information is not correct which results in a failed delivery, we will not be able to re-deliver the products, however you will still be liable for their cost.
    • Access to Delivery Addresses:  Couriers/postal service delivers from 8am and 6pm Monday to Friday and 8am to 12pm on a Saturday. If the delivery fails due to the delivery location being closed for any reason we can not guarantee re-delivery within the chosen delivery window or even on the same day. Re-delivery charges may apply.
    • Named Contact: As many businesses will not accept parcels that do not have a contact name on them, please ensure that you provide the contact name of a person at that site for whom the delivery is for.  If a parcel is turned away due to their being no contact name on the consignment, or that the named person has left the company, we cannot guarantee re-delivery.
    • Calling Ahead: Unfortunately we cannot arrange for the recipient to be contacted prior to delivery.